At KicTik, we value every customer’s shopping experience. Because our products are sold brand-new and can’t be re-sold, we handle all after-sales requests with care. If a defect in our product has affected your purchase, we’ll gladly authorize a return and refund in full. However, if the issue isn’t due to a KicTik defect, we’re unable to accept returns or process refunds, as returned items cannot be restocked. Thank you for your understanding.Learn more.

Our warehouse is based in China. As soon as your order hits our system, our team springs into action to pack and ship it without delay(You’ll have a 48-hour cooling-off period after payment. During this time, your order won’t be shipped, and if you request a refund, you’ll enjoy fast-track service). In most cases, deliveries from China arrive within 15–20 calendar days. Once your package is on its way, we’ll immediately upload the tracking details so you can monitor its progress in real time.

KicTik’s payment gateway uses top-tier encryption and fraud protection to secure your personal and payment data. We ensure every payment you make stays fully under your control for worry-free checkout.